It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Once your purchase order is confirmed by email, our friendly staff will get your order ready for pickup by our freight provider. Once collected for dispatch, you will receive a shipping confirmation email from us with your order tracking number and shipping company details.
Go to your Cart then Checkout. Before you complete the order, click on Show order summary and enter your discount code in Discount Section. Once you have entered the code click Apply. Your total amount will be updated to reflect the discount. Now you can finalise your purchase by clicking on Complete Order button.
Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend calling or emailing us immediately upon realising that something may be wrong with your order.
If you need to cancel your order for any reason, please contact us by emailing sales@HempPet.com.au and we will attempt to stop your order from shipping.
Please be aware that it is a time sensitive matter and if too much time has elapsed since the order was placed it may not be possible to cancel the order. We usually dispatch the order within 48 hours.
The first thing to do is contact the carrier your order was sent with and quote your tracking number that was sent to you in your Shipping Confirmation email. If your order is unable to be located by the carrier, please contact us and we will lodge an enquiry from our end.
We check every item before sending it you. Most likely your order has been damaged during shipment. Please contact us within 48 hours from receiving the damaged item/s. Please email photos of the damage. Hemp Zone will send new item/s upon receiving damaged goods from you.
Sometimes orders can be sent in multiple satchels or boxes as they may have not fit in just one. Please contact us on sales@HempPet.com.au to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It is unopened, unused and in its original saleable condition.
If you returning incorrectly sent item or damaged item due to transit, we will reimburse you for the return shipping cost or credit your account as per standard delivery charges on HempPet.com.au
In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We do not offer free return and exchange shipping on International orders or selected oversized items.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
HempZone reserves the right to deny a refund or credit if the product is returned in poor condition/broken due to improper packaging for transit back to us.
Returns Postal Address: HEMPPET, PO Box 360 Isle of Capri QLD, AU 4217
If you wish to return an item because you have changed your mind about your purchase, HempPet will offer you an exchange or refund provided that:
You return the item within 14 days of delivery to you; The item must not have been used, worn, altered, or damaged in any way including that it is in its original packaging. It is unopened, unused and in its original saleable condition.
Unfortunately we are unable to honour change of mind returns for International orders.
Original shipping and handling charges are not refundable for change of mind.
We will aim to process your exchange, credit note or refund within 1-4 working days of receiving the returned product. Once it has been processed you will receive an email notification. Please allow 2-5 working days for any refund(s) to show in your bank account.
Didn’t find what you were looking for? Contact us.Contact