Purchasing from our Australian store for international shipping is at your own risk, and it is your responsibility to ensure compliance with your country’s import laws. We are not liable for any items delayed, confiscated, or refused entry by customs.
General
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At Hemp Pet, we feel grateful for all the ways hemp helps our planet.
3 Reasons Why Hemp Is Sustainable:
- requires very little water to grow
- improves the quality of the soil it grows in
-absorbs carbon dioxide from the atmosphere, making it an incredibly sustainable crop.
We're passionate about hemp because not only does this amazing plant have wonderful benefits for both human beings and animals alike; we can help turn over a new leaf in terms of sustainability! If you purchase anything from Hemp Pet (and we hope that'll be the case), not only are you helping out a small Australian business but also supporting environmental causes like reducing pollution and saving finite resources!Together, we are making a difference!
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Hemp Nectar For Dogs is more concentrated, potent, richer in nutrients and chlorophyll than standard hemp seed oil.
Hemp Nectar For Dogs is made in a unique process from cold pressed hemp seeds – it’s hypoallergenic and the richest plant-based source of EFAs Omega 3&6, Gamma-Linolenic Acid, Antioxidants and Phospholipids, which are vital to promote healthy immune system, good cardiovascular health, heart health, shielding the brain, supporting healthy joint function and maintain homeostasis -
Hemp Nectar is unrefined hemp seed oil and contains 20 amino acids such as tryptophan and arginine. Hemp Nectar has fibre and can be a good option for gut irritations, it would also be the choice when wanting to apply an oil topically.
The Hemp Hoki MCT Blend contains New Zealand Hoki Oil, which is high in EFAs (essential fatty acids), rich in DHA which is good for brain development, and EPA benefiting mood. Our MCT is derived from coconut oil and can help promote and clarify healthy skin and coat.
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Hemp Nectar (Immune Support) for Dogs and Raw Hemp Oil For Horses are unrefined hemp seed oils. This means that more of the hemp seed ends up at the base of the bottle.
Shake the bottle well before each use to get all the goodness out.Being a 100% natural product, it will naturally separate and the nutrient-dense hemp seed settlement is fibrous which means happier pets too !
The hemp seed is full of nutritional value. We suggest you turn your bottle upside down in the fridge, allowing the hemp seed to fall to the neck of the bottle and giving it a tap on the base to extract it out. -
Follow the stockist link here, and select list of Vets who stock Hemp Drops and type your Post Code.
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The short answer is, no. Hemp seeds are the ripened fruit of the hemp plant, and they do not contain any cannabidiol (CBD). Hemp seeds are, however, a nutrient-rich dietary supplement that contain powerful antioxidants, essential fatty acids, vitamins and minerals.
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Hemp CBD Oil is made from the whole hemp plant – the flower buds and the leaves – that contain the phytochemical compound, cannabidiol (CBD), one of over 100 Phyto-cannabinoids.
Hemp Seed Oil is obtained by pressing hemp seeds. Cold-pressed, unrefined hemp oil is dark to clear light green in colour with a nutty flavour.
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Hemp Drops 1000mg oil - Store in a dark, dry, cool place, away from light. Refrigerate after opening, will last for approximately 60 days opened in the fridge.
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Definitely not, hemp seeds do not contain the active compound in the cannabis plant THC (known for its psychoactive effects).
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It's important to keep washing your dog even during the winter months as it not only helps keep them smelling fresh, it can also help stop hair matting, and you can notice any lumps or bumps that your dog's winter coat might hide.
Ultimately, you're the best judge - so if they're starting to get a bit whiffy... probably time for a bath! -
Your dog shampoo may have these common chemicals that can irritate your dog.
These chemicals can strip away natural oils from your pet's coat, as well as your hands.
Here are 3 of the main chemical culprits to look out for when buying pet shampoo.
1. sulfates - SLS & SLES - can cause redness, dryness and itching.
2. Ethanolamines - MEA DEA TEA, Creates the creamy texture & foam, can cause toxicity
3. Silicones creates the 'fake' shine, not natural shine from your pets own natural oils
You can always be assured when buying Hemp Pet products, we only use premium-grade ingredients and no hidden nasties.Our Hemp Dog Shampoo and Conditioner are 100% natural and smell amazing!
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During winter, the drier air makes your dog's skin is more susceptible to drying out. So using a hemp dog shampoo and hemp dog conditioner, with no added chemicals, works brilliantly to gently wash and replenish your dog's thirsty skin.
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Yes, in moderation beef liver is a vitamin-rich protein that's safe for your dog to eat.
In addition to containing iron, copper, zinc and essential fatty acids, liver cleanses the blood of toxins and supports healthy vision.
Plus, when you add in the power of hemp - you've got a fantastic nutritional snack for your fury friend to chomp on.
Did you know Hemp Pet's organic beef liver is human-grade quality?
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Yes all our Hemp Dog Treats and Hemp Cat and Horses Treats are 100% natural.
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Hoki fish has omega-3 fatty acids which are ideal for your dog. Because omega-3 fatty acids can help in the brain and eye development of puppies and also improve cognitive function in older dogs.
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The American Kennel Club and Memphis Veterinary Specialists believe there are a few reasons why dogs eat grass:
- Upset stomach
- Anxiety
- Boredom
- Dietary deficiency, need more fibre.
If your dog needs fibre, you can easily add some Hemp Nectar to their meal. It's packed full of nutritional benefits, and the fibre can act as a prebiotic for their gut.
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Sometimes it can be hard to get your dog out and about for exercise.
A lot of people think that the only way to get their dog moving is by taking them on a long walk or run. But what if there was another way?
SNIFFARI'S are a fun and new way to get your dog moving.
They're like regular walks, but your dog gets to choose where to go and smell everything along the way.
This will wear them out faster than you ever thought possible! Being allowed to gather scent is a great thalamus workout (that’s the part of the brain that relays sensory information).Use our Vitality - Healthy Bites or Skin & Coat - Ocean Bites.
Dogs love them.
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Our Hemp + Hoki Fish Oil may help. Try adding some to your cat's meal. Not only is it delicious and nutritious, but it may also encourage the appetite of your picky eater.
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Indeed, we occasionally introduce a promotion enabling you to benefit from repeated purchases.
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Yes, horses can eat hemp seed and have benefit from it.
You can find unrefined Hemp seed Oil in our Raw Horse Oil online. -
Same trusted Formulas. New updated packaging. For more information click here.
Payments & Safety
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.
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Go to your Cart then Checkout. Before you complete the order, click on Show order summary and enter your discount code in Discount Section. Once you have entered the code click Apply. Your total amount will be updated to reflect the discount. Now you can finalise your purchase by clicking on Complete Order button.
Shipping & Delivery
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HempPet will dispatch most orders within 1-2 business days, Monday to Friday.
Domestic delivery times reliant upon Australia Post delivery time frames and vary depending on where your shipping address is, so please allow between 2-10 working days from the date you have received email with Shipping Confirmation from us.
International shipping could take up to 14 business days (excludes any time in customs). Check Australia Post International delivery services for more details.
Due to global supply chain challenges, shipping times could be longer than usual. -
We use Australia Post and all major and local carriers partners. You’ll be asked to select a delivery method during checkout.
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Yes, we offer free shipping for domestic orders. Check the cart to see the current deal on free shipping.
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We ship to New Zealand.
Shipping costs will apply, and will be added at checkout.
We run discounts and promotions all year, so stay tuned for exclusive deals.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
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Once your purchase order is confirmed by email, our friendly staff will get your order ready for pickup by our freight provider.
Once collected for dispatch, you will receive a shipping confirmation email from us with your order tracking number and shipping company details.
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Once your order ships, you will receive an email with a tracking number and courier details. Use that number to track your parcel.
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Yes, we do.
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HempPet will dispatch within 24-48 hours, Monday to Friday.
It should take up to 2 business days delivery time from the date of dispatch.*
*Only available within the Express Post next business day delivery network.
Orders
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Yes, You can place an order by contacting us via email or phone.
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Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky.
Because of this, we recommend calling or emailing us immediately upon realising that something may be wrong with your order.
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When ordering a gift for someone, go to Checkout Page and be sure to enter your email address in Contact Information field, as well as all your details under Billing Address section.
Recipient details and address should be entered in the Shipping Name and in the Shipping Information section.
In your Cart under Note, you can leave "Gift" instruction for us. We will make sure to keep all prices and receipts out of the package. -
If you need to cancel your order for any reason, please contact us by emailing sales@HempPet.com.au and we will attempt to stop your order from shipping.
Please be aware that it is a time sensitive matter and if too much time has elapsed since the order was placed it may not be possible to cancel the order.We usually dispatch the order within 48 hours
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The first thing to do is contact the carrier your order was sent with and quote your tracking number that was sent to you in your Shipping Confirmation email.
If your order is unable to be located by the carrier, please contact us and we will lodge an enquiry from our end.
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We check every item before sending it you.
Most likely your order has been damaged during shipment.
Please contact us within 48 hours from receiving the damaged item/s. Please email photos of the damage. Hemp Pet will send new item/s upon receiving damaged goods from you.
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Sometimes orders can be sent in multiple satchels or boxes as they may have not fit in just one.
Please contact us on sales@HempPet.com.au to check if this is the case.
If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.
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If you receive an incorrect item on your order please contact us straight away and we will arrange for the correct item to be sent to you.
We will also arrange or reimburse for return postage of the incorrect item.
Returns
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Our Return policy lasts 14 days.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It is unopened, unused and in its original saleable condition. -
We will aim to process your exchange, credit note or refund within 1-4 working days of receiving the returned product.
Once it has been processed you will receive an email notification. Please allow 2-5 working days for any refund(s) to show in your bank account.
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If you returning incorrectly sent item or damaged item due to transit, we will reimburse you for the return shipping cost or credit your account as per standard delivery charges on HempPet.com.au
In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.We do not offer free return and exchange shipping on International orders or selected oversized items.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
HempPet reserves the right to deny a refund or credit if the product is returned in poor condition/broken due to improper packaging for transit back to us.
• Returns Postal Address: HEMPPET, PO Box 360 Isle of Capri QLD, AU 4217
Refunds
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Yes, we offer full and partial refunds. Please enquire for more information about our Refund policy.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
HempPet do not offer any exchanges, credit notes or refunds on used, damaged or lost products. -
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
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We only replace items if they are defective, damaged in transit or incorrectly posted to you. If you need to exchange it for the same item, send us an email at sales@HempPet.com.au.
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If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@HempPet.com.au. -
If you wish to return an item because you have changed your mind about your purchase, HempPet will offer you an exchange or refund provided that:
You return the item within 14 days of delivery to you;
The item must not have been used, altered, or damaged in any way including that it is in its original packaging. It is unopened, unused and in its original saleable condition.
Unfortunately we are unable to honour change of mind returns for International orders.
Original shipping and handling charges are not refundable for change of mind. Return Shipping cost is payable by customer. -
Any item not in its original condition, is damaged or missing parts for reasons not due to our error and items purchased on sale.
Any item that is returned more than 14 days after delivery.